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After each presentation, I take a little bit of time to look at the tweets that have come across during my talk. I want to see what resonates with people, what they have questions and concerns about. I think it helps with future presentations.

Sorting through the tweets about my recent PSU Web Conference (@psuwebconf) presentation, These Are Not the Droids You Are Looking For: Making Social Media More Human, I came across this one from @bethkocher:

Tweet from Beth Korcher Gormley

 

I have to admit, if I’d thought of saying this before I talked, I could have saved everybody in the room two whole hours. ;)

Beth was totally right. However, it seems in this day, when we’re interacting on social media – heck, when we’re just talking to one another in person – we forget the good manners our mothers taught us. Is it time to go get a switch off the tree?

I don’t think so. Maybe we just need reminding of our manners – a refresher course as it were. I find I come back to the manners thing a lot when I ponder interpersonal communication rules and how they play out in our computer-mediated communication. It will continue to be a theme as we talk more with our thumbs and less with our ears and mouths.

In the interest of refreshing what Mama taught us, I’m including my take-home points of the presentation here:

  • Be real
  • Be accurate
  • Be respectful
  • Be positive
  • Be a listener

Mind your manners. Just be a human your mom would be proud of.

#beepboop

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“You can’t really understand another person’s experience until you’ve walked a mile in their shoes.”

Photo1So goes the old story, parable, proverb, or whatever you want to call it. It’s a seminal truth tied to our need to develop empathy for others. The more we can understand a person’s experience, the more we can have empathy for that person. The development of empathy is the one of the highest attainments in the human experience.

If I’ve ever given you one of my MOO cards and you’ve looked at the back of it, you’ll notice a quote from philosopher Martin Buber, “Through the Thou, a person becomes I.” In the 1923 work, I and Thou (where the quote appears), Buber speaks extensively about dialogue, developing authentic relationships with other individuals, and how, through language, we come to appreciate the other’s experiences – even to understant what the dialogic partner has lived through.

In other words, when we regard other humans as the same as we are, we develop empathy. We begin to consider them the same – as the subjects of our actions instead of the objects.

Whoa. Getting deep here, right?

Which brings me to a thing we all did last week – Higheredshoes. The tumblr features pictures of shoes from folks who work in all parts of higher education. Y’all – developers and designers and writers and professors and managers – submitted photos of your shoes and they were posted on the site.

The tumblr design is bare, maybe too stark. But it doesn’t detract from the photos. We all wear shoes – well, except for Debra Goldentyer at UC-Berkeley and you know how those Berkeley people are. We’re the same like that. We’re also different like that. Berkeley is especially different like that.

Screen Shot 2013-05-03 at 8.57.57 PMShoes are more than their design or color or whatever. They ground us. They plant us on this earth, and they help us stay up straight. They point where we’re supposed to be moving.

They remind me of the higher ed community. We’re all dramatically different in our roles and talents and personalities, but we’re all the same. And most of the time, we manage to regard one another as true partners in producing something great through higher education.

We all wear shoes. We’re all the same.

As Buber goes on to say in I and Thou, “All actual life is encounter…. All real life is meeting.”

I am truly thankful I belong to a community that is same and different and full of respect. I’m thankful y’all will send me pictures of shoes – no questions asked.

I’m glad I met and continue to meet you.

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A couple of weeks ago, I presented a workshop on being more human in social media at the Minnewebcon conference.

For those who don’t know, I think Minnewebcon is one of the most interesting combinations of tech and marketing and communication because it brings together business and higher education. Both types of organizations can learn from one another, and it certainly helps us in higher ed know what folks who may have more access to resources and talent.

That’s not the main point to this post, though.

At Minnewebcon, I noticed that the rooms for content-based sessions were consistently filled, whereas the tech-focused rooms often had seats to spare. Which led me to wonder – do more marketing/communication/strategy/content folks come to conferences? Or just the conferences I attend because I’m a mostly-content-focused person?

But the fact is, many of us who are Armies of One have both technical and content skills. So why don’t we choose the tech tracks at conferences? Why aren’t there more higher education conferences that have stronger offerings focused on technology and physical innovation?

The same thing seems to happen at HighEdWeb each year. Or maybe that’s just my perception. As a member of the board for the Higher Education Web Professionals organization, I know we’re making a concerted effort to include more and stronger technical offerings at our annual and regional conferences. It’s a difficult proposition, though.

I’d love to hear your feedback on this idea – especially from folks who code, and sit in the tech rooms, and go to tech conferences. Does my perception ring true? Or do we need to work on the technical offerings so that more solo practitioner types can understand and apply the information in sessions?

Is it simply a chicken and egg question? Will more technical people come to conferences if there is a better balance of sessions? Do we need to have more events focused strictly on technology for higher education?

I don’t have the answers, but I know some people who plan some conferences. Your input could help us make the time in sessions more productive for all of us.

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